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Servicing
When organising a car service, it's important that you establish
what the service includes. Some garages will change only your oil filter,
others will carry out a full service. A good garage will follow a service
checklist and give you a copy of that completed checklist as
confirmation of a job well done.
Good Garage Scheme members carry out your service incorporating
the Industry Standard Service Checklist. Ask to speak to a mechanic or
technician about the problem. Explain the problem in as much detail as
you can. If you can, include when the problem occurs, for example only
when engine is cold, or after the vehicle has been left standing. 
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